Check-in and check-out
A.
Check-in is from 15:00 to 24:00, and check-out is until 11:00.
If you would like to check in early or check out late, please contact us in advance as this is subject to availability and will incur an additional fee.
If you will be arriving after midnight, please contact us in advance.
If you would like to check in early or check out late, please contact us in advance as this is subject to availability and will incur an additional fee.
If you will be arriving after midnight, please contact us in advance.
A.
Yes, we can store your luggage at the front desk.
It is also available for customers who want to tour Kyoto city lightly. Please feel free to contact us.
Please contact us in advance if you wish to store large luggage for a long period of time.
It is also available for customers who want to tour Kyoto city lightly. Please feel free to contact us.
Please contact us in advance if you wish to store large luggage for a long period of time.
Children and pets
A.
Yes, it is possible.
Children are also welcome to stay with us.
Children are also welcome to stay with us.
A.
We regret to inform you that pets are not permitted at our hotel.
Please contact us in advance if you are bringing an assistance dog (guide dog, service dog, hearing dog).
Please contact us in advance if you are bringing an assistance dog (guide dog, service dog, hearing dog).
Fees, Payment, Cancellation
A.
Our cancellation policy is as follows: Cancellations are free up to 8 days before your stay:
Cancellation Policy List Cancellation date Cancellation fee Free until 23:59 8 days before
7 days before 00:00 onwards: 20% of the accommodation fee
3 days before 00:00 onwards: 50% of the accommodation fee
After 00:00 the day before, 80% of the accommodation fee
After 00:00 on the day: 100% of the accommodation fee
Cancellation without notice/No-show 100% of accommodation fee
Depending on the reservation plan, different cancellation policies may apply. Please check the information provided at the time of reservation or your reservation confirmation email for details.
Cancellation Policy List Cancellation date Cancellation fee Free until 23:59 8 days before
7 days before 00:00 onwards: 20% of the accommodation fee
3 days before 00:00 onwards: 50% of the accommodation fee
After 00:00 the day before, 80% of the accommodation fee
After 00:00 on the day: 100% of the accommodation fee
Cancellation without notice/No-show 100% of accommodation fee
Depending on the reservation plan, different cancellation policies may apply. Please check the information provided at the time of reservation or your reservation confirmation email for details.
A.
Reservations made through online travel booking sites (OTA) or through our official website require payment in advance.
If you make a reservation by phone, payment must be made on site at check-in.
In either case, payment can be made by credit card or cash.
If you would like to make a payment in advance, please contact us.
If you make a reservation by phone, payment must be made on site at check-in.
In either case, payment can be made by credit card or cash.
If you would like to make a payment in advance, please contact us.
A.
We accept the following major credit cards:
Visa
Mastercard
JCB
American Express
Diners Club etc...
Visa
Mastercard
JCB
American Express
Diners Club etc...
A.
As our hotel is located in Kyoto City, in accordance with the Kyoto City Accommodation Tax Ordinance, we will charge a separate accommodation tax according to the accommodation fee (per person per night):
Accommodation tax list (per person) Accommodation fee (per person) Accommodation tax amount Less than 20,000 yen 200 yen
20,000 yen or more but less than 50,000 yen: 500 yen
1,000 yen for stays over 50,000 yen *The accommodation tax will be paid together with the accommodation fee at check-in. [Until Saturday, February 28, 2026]
Accommodation tax list (per person) Accommodation fee (per person) Accommodation tax amount Less than 20,000 yen 200 yen
20,000 yen or more but less than 50,000 yen: 500 yen
1,000 yen for stays over 50,000 yen *The accommodation tax will be paid together with the accommodation fee at check-in. [Until Saturday, February 28, 2026]
A.
The issuer varies depending on how you book:
For prepaid reservations made via OTA or official website:
→ Receipts will be issued by each reservation site (Rakuten Travel, Ikyu, etc.).
For details, please check the confirmation email you received when you made your reservation or on your My Page.
For reservations made over the phone and payment on site:
→ The Embassy will issue a receipt that complies with the applicable invoice.
Please let us know when you check in or check out.
For prepaid reservations made via OTA or official website:
→ Receipts will be issued by each reservation site (Rakuten Travel, Ikyu, etc.).
For details, please check the confirmation email you received when you made your reservation or on your My Page.
For reservations made over the phone and payment on site:
→ The Embassy will issue a receipt that complies with the applicable invoice.
Please let us know when you check in or check out.
Access and Transportation
A.
The hotel does not have a dedicated parking lot.
For guests arriving by car, there is a paid parking lot nearby, but please note that the number of spaces is limited.
Please use public transport whenever possible.
For guests arriving by car, there is a paid parking lot nearby, but please note that the number of spaces is limited.
Please use public transport whenever possible.
A.
The nearest station to our hotel is Higashiyama Station on the Kyoto Municipal Subway Tozai Line.
[By train]: Approximately 3 minutes walk from Exit 2 of Higashiyama Station [By bus]: Approximately 5 minutes walk from the Kyoto City Bus "Higashiyama Sanjo" bus stop
[By train]: Approximately 3 minutes walk from Exit 2 of Higashiyama Station [By bus]: Approximately 5 minutes walk from the Kyoto City Bus "Higashiyama Sanjo" bus stop
Guest rooms, facilities, and equipment
A.
Yes, free Wi-Fi is available in all rooms and public spaces within the hotel.
We have created a network environment that takes security into consideration, making it comfortable for business use and video viewing.
The connection method and password will be provided at check-in.
We have created a network environment that takes security into consideration, making it comfortable for business use and video viewing.
The connection method and password will be provided at check-in.
A.
Yes, all guest rooms and common areas of the hotel are non-smoking.
A.
Yes, you can watch YouTube on the TVs in all guest rooms.
You can also log in to various streaming services such as Netflix, Amazon Prime, and Disney+ using your own account.
Please be sure to remember to log out after checking out.
You can also log in to various streaming services such as Netflix, Amazon Prime, and Disney+ using your own account.
Please be sure to remember to log out after checking out.
A.
All rooms are equipped with electric kettles.
You can enjoy tea, coffee, and other drinks in the comfort of your room.
You can enjoy tea, coffee, and other drinks in the comfort of your room.
A.
Yes, the drinks in the refrigerator are free to use.
Please ask at the front desk for ice.
Please ask at the front desk for ice.
A.
Yes, all rooms are equipped with air purifiers with humidifier functions.
We take care to ensure that guests can enjoy their stay with peace of mind, even during dry seasons or with allergies.
We take care to ensure that guests can enjoy their stay with peace of mind, even during dry seasons or with allergies.
A.
Yes, we have conversion plugs (A/C/O type, etc.) available for loan for customers coming from overseas.
As the number is limited, please let us know when you check in or in advance if you would like one.
As the number is limited, please let us know when you check in or in advance if you would like one.
A.
Yes, your room will be cleaned daily. If you do not require cleaning, please leave a "DO NOT DISTURB" sign on your door to let us know.
Meals, room service, and allergy-friendly options
A.
Breakfast is served free of charge to guests staying at the hotel in the lounge on the first floor from 6:30 to 10:00 (last orders at 9:30).
Enjoy a Kyoto cuisine breakfast in the bar lounge or lobby lounge.
Enjoy a Kyoto cuisine breakfast in the bar lounge or lobby lounge.
A.
The hotel does not offer room service.
Regarding meals during your stay, we provide a complimentary breakfast and will also provide information on nearby restaurants.
There are many restaurants where you can enjoy Kyoto-style cuisine, so please feel free to ask our staff.
Regarding meals during your stay, we provide a complimentary breakfast and will also provide information on nearby restaurants.
There are many restaurants where you can enjoy Kyoto-style cuisine, so please feel free to ask our staff.
A.
Yes, we will try to accommodate as much as possible. If you have any allergies or are avoiding certain ingredients or seasonings, please let us know at the time of booking or at least 3 days before your stay.
Depending on the content, we may not be able to accommodate your request, but we will do our best to make sure you have a safe and comfortable stay.
Depending on the content, we may not be able to accommodate your request, but we will do our best to make sure you have a safe and comfortable stay.
A.
There is no restaurant on site, but we have two lounge spaces:
■ Lobby Lounge This lounge is exclusively for hotel guests and offers complimentary drinks and light snacks.
We offer not only coffee and soft drinks, but also alcoholic beverages.
■ There is also a separate bar lounge, where you can enjoy a selection of carefully selected drinks and the atmosphere of the bar lounge.
Enjoy a special drink in a quiet and elegant space befitting a Kyoto night.
■ Lobby Lounge This lounge is exclusively for hotel guests and offers complimentary drinks and light snacks.
We offer not only coffee and soft drinks, but also alcoholic beverages.
■ There is also a separate bar lounge, where you can enjoy a selection of carefully selected drinks and the atmosphere of the bar lounge.
Enjoy a special drink in a quiet and elegant space befitting a Kyoto night.
Front desk, hotel services, security
A.
Yes, the front desk is staffed 24 hours a day.
You can contact us with confidence at any time, even if you arrive or depart late at night or early in the morning, or in case of a problem or emergency.
*For security reasons, the entrance is locked at night. If you contact us by intercom, our staff will respond immediately.
You can contact us with confidence at any time, even if you arrive or depart late at night or early in the morning, or in case of a problem or emergency.
*For security reasons, the entrance is locked at night. If you contact us by intercom, our staff will respond immediately.
A.
There is no curfew, and you are free to come and go as you please 24 hours a day during your stay.
However, for security reasons, the main entrance is locked between midnight and 5:00 AM.
Guests staying at the hotel can use their room card key to enter the building, so please rest assured.
If you have forgotten your card or have any questions, our staff will assist you via the intercom.
However, for security reasons, the main entrance is locked between midnight and 5:00 AM.
Guests staying at the hotel can use their room card key to enter the building, so please rest assured.
If you have forgotten your card or have any questions, our staff will assist you via the intercom.
Luggage, home delivery, advance delivery
A.
Yes, you can send your luggage to us before your stay.
When sending your luggage, please clearly state your [date of stay and reservation name (full name)] and arrange for it to be sent to the address below with prepayment.
〒605-0025
492 Tsutsumicho, Higashiyama Ward, Kyoto City, Kyoto Prefecture AKEKURE KYOTO SHIRAKAWA Front Desk *Please be sure to include the date of your stay and the name of the person making the reservation.
*We cannot accept refrigerated or frozen items, cash, or other valuables.
When sending your luggage, please clearly state your [date of stay and reservation name (full name)] and arrange for it to be sent to the address below with prepayment.
〒605-0025
492 Tsutsumicho, Higashiyama Ward, Kyoto City, Kyoto Prefecture AKEKURE KYOTO SHIRAKAWA Front Desk *Please be sure to include the date of your stay and the name of the person making the reservation.
*We cannot accept refrigerated or frozen items, cash, or other valuables.
A.
Yes, we can store your luggage at the front desk after check-out on the same day.
We will arrange for you to pick up your items smoothly according to your return time.
We may not be able to accommodate long-term storage or storage spanning multiple days, so please contact us in advance.
If you would like to have your luggage delivered, we also have shipping slips and packaging materials available. Please feel free to ask our staff.
We will arrange for you to pick up your items smoothly according to your return time.
We may not be able to accommodate long-term storage or storage spanning multiple days, so please contact us in advance.
If you would like to have your luggage delivered, we also have shipping slips and packaging materials available. Please feel free to ask our staff.
A.
Yes, we can arrange for your luggage to be shipped at the front desk.
If you have a preferred shipping company or method, please consult with our staff in advance.
We also provide shipping slips and some packaging materials.
*Please note that we may not be able to accept some items, such as refrigerated or frozen items, fragile items, valuables, or items shipped cash on delivery.
If you have a preferred shipping company or method, please consult with our staff in advance.
We also provide shipping slips and some packaging materials.
*Please note that we may not be able to accept some items, such as refrigerated or frozen items, fragile items, valuables, or items shipped cash on delivery.
Communication environment and internet usage
A.
Yes, free Wi-Fi is available in all rooms and public spaces within the hotel.
You will be provided with the SSID and password when you check in.
We have created a stable, high-speed communication environment to accommodate business use and remote work.
If you have any questions about the connection, please feel free to ask our staff.
You will be provided with the SSID and password when you check in.
We have created a stable, high-speed communication environment to accommodate business use and remote work.
If you have any questions about the connection, please feel free to ask our staff.
Other services
A.
There is a self-service coin laundry in the building.
Both the washing machine and dryer are available for free use, so even guests staying for a long period can enjoy their stay with peace of mind.
Both the washing machine and dryer are available for free use, so even guests staying for a long period can enjoy their stay with peace of mind.
A.
Yes, we have a variety of equipment available for rent to make your stay more comfortable.
In addition to converter plugs, mobile phone chargers, blankets, and other items, we can also provide items according to customer requests.
Please contact the front desk for more information.
In addition to converter plugs, mobile phone chargers, blankets, and other items, we can also provide items according to customer requests.
Please contact the front desk for more information.